With its mandatory staff race training, Starbucks has hit the nail on the head
What we need to see happen next, in my mind, is other companies following Starbucks’ example. Next week, on 29 May, Starbucks will close every one of its 8,000 American stores.
Such a drastic action has been taken in response to the arrests of two black men in a Philadelphia branch of the coffee shop chain in April. To recap, the two men arrived for a business meeting and one asked to use the restroom. Neither had bought any food or drinks and the store manager responded by dialling 9-1-1. Footage fo the arrest quickly made its way online and the backlash against the chain was instant.
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