When the travel start-up, Pana, conducted an all-employee meeting using Zoom, they communicated that some employees would be facing layoffs. They scheduled two subsequent calls that morning. The first at 09:00 for employees who were going to be laid off, and the second at 09:45 for those who would remain with the company.
To determine their call, employees relied on the email invitations they had received. Ruthie Townsend, a sales executive, found herself invited to the 09:00 call. However, the shock of the situation left her uncertain about which call was for those facing layoffs and which was for those who would keep their jobs.
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